As an experienced Service Technician, you will support our international customers in maintaining and further developing their systems. With your technical know-how, you ensure reliable system availability and provide professional, service-oriented support – with a clear focus on remote troubleshooting, communication, and documentation.
KEY RESPONSIBILITES
- Customer service and technical support
- Professional, prompt, and comprehensive handling of international service requests
- Supporting our customers in maintaining and optimizing their systems
- Error analysis and troubleshooting on-site and remotely
- Performing system maintenance and upgrades
- Participating in the 24/7 service hotline on a team rotation basis
- Reports, documentation & administration
- Preparing service and maintenance reports as well as performance records
- Assisting in preparing quotes for service work, maintenance, and spare parts concepts
- Collaboration and communication
- Acting as the customer interface to 3rd level support
- Active exchange with Sales, Implementation, and R&D on improvements
- Open and respectful communication within the team, including participation in team meetings
- Supporting and onboarding new colleagues
YOUR PROFESSIONAL REQUIREMENTS
- Completed technical education (e.g. Electrical Engineering, Automation, IT)
- Several years of professional experience in technical service or a similar position
- Basic programming knowledge (PLC, node-based, graphical user interfaces)
- Strong knowledge of networks, fieldbus systems, and digital signal transmission
- Good written and spoken German & English skills
- Flexibility for short-term international assignments (usually only a few days)
YOUR PERSONAL REQUIREMENTS
- Service-oriented and respectful communication with customers and within the team
- Structured, thorough, and solution-oriented working style
- Sense of responsibility, reliability, and ability to work in a team
- Strong administrative skills as well as enthusiasm for documentation and supporting quotations
- Willingness to learn new technologies and processes
OUR OFFER
- Exciting international projects in an innovative environment
- A collegial, motivated team with open communication
- Training opportunities and targeted development in networks, remote support, and service tools
- The chance to actively contribute to the further development of our service model
- Birthday day off
- The monthly gross salary is at least €3,500.00 and will be determined together with you according to your qualifications and experience.